Distraction

Some great info in an article over at the Harvard Business Review…

“We confuse the package with the message. We get so distracted by the awkward, sometimes inappropriate way in which someone is communicating that we miss what the person is communicating.”

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“Here’s the real issue: we are all clumsy communicators — both in what we say and in what we hear.”

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“As a general rule, assume clumsiness. Picture someone who is moving fast, trying to get a lot done, and not skilled at communicating perfectly. Assume they’re not a jerk. Overlook their inelegance.”